Today, Xiaomi Redmi sold on their website. Before selling , they post we need to create xiaomi account on their website. One of my colleagues is try to register on their website. Never receive activation email. I also helped him. Can’t register. I gave up. After a while , he tried to register with hotmail and it was working. Why didn’t receive on gmail and only receive on hotmail ?
After that they are start selling around 12:01 pm . I try to buy it. Making payment and it resopnse error. However, I received email from Paypal. It’s showing Completed. In their website , it’s showing Unpaid orders will be deleted automatically after 24 hours . So, I paid and will not get it ? I called their support phone number and waiting around 5 minute and drop the line. Try again and again. Always drop the line after around 5 minute. Around 2 PM , chat support is showing and try to chat with them. Just opening browser and waiting 30 minute to get their support. After chating with thme , they confirm I will receive my order. They have a issue in their website. Not only me. So , many people have a issue when tried to buy it.
Now, they told Redmi sold in 8 minute. Really ? How many minute your server down ? How many stock did they sell ? Sold out ? It’s just marketing. It’s not for customer happy. So many angry comment on their facebook. Most people got the same problem like me. Some people showing two order in their account. One order is payment done and another one is waiting payment. Xiaomi can’t do well on online payment. Their website quality. It’s not a first time selling on online. They sold at China , Taiwan , Hongkong. They didn’t learn from the past. They didn’t fix ther website issue. They only focus on marketing a lot and sell small stock. After that they said Sold out in xx Minutes . It’s not good for their fan. They will lost some fan in singapore.
How can we trust them ? Very hard to trust for future. They didn’t learn from past sell. They didn’t fix bugs and server issue on their production website. Their presentation on website is look like Apple. Their online store is look like Apple. But I can’t trust their product like Apple.