The previous post , I ordered the xiaomi redmi at Fri 21 Feb. It got a lot of problem and made at payment at 22:50:29. I wrote , it’s hard to trust them. They can’t did well on my order. Sat 21 Feb , they sell again. They said they are start shipping on Saturday. However, my order is still Payment received and nothing changes. At monday most of the people received the phone. Other people start complain about their order is still showing Payment received and not change to process or shipping.
So, I contact the chat support and they didn’t see any update on my order. Please wait. It’s not helpful answer. 25 Feb, all the people who ordered at Saturday was received. So, I contact the support. Same response. No helpful. Can’t do anything. So, I told them to cancel my order. Still saying , don’t worry. Your order will receive. But I don’t want it anymore because I didn’t trust them anymore. I sent the support and no replied. So, I told them to cancel it and want refund. They said, need to send email to cancel the order. So, I sent the email support again.
Before order cancel , I sent the contact support before chat support at 24. Feb They replied at 25 Feb evening, they told my order marked for cancel. Do you want to cancel or continue shipping. I replied again , YES , I want to cancel.
They didn’t know what happen and what I chat with their support team. All the information may not synchronised each other.
Today 26 Feb, my order status not change and still not get refund yet. Paypal already take out my money. No refund yet. Look like they will do all the process again at next shipment from china. I sent the email about how long I need to wait cancel order and refund money. No response. OK. I can’t do anything for now and just wait their response. If they didn’t response until 28 Feb. They may ship together with 27 Feb sale and other people who order at 21 Feb and got payment error people. Look like trying to get 21 Feb is wasting time for them. Tomorrow Redmi can buy at Starhub.
I understand online selling and customer support is not easy. It’s not my first time with order problem. Microsoft surface , google nexus 4 got the order problem, too. First day , order and payment completed.However, next day , they cancel my order after next day because no more stock. Look like they didn’t connect with stock data and website. However ,they didn’t take my money from my account. They void the transactions. However, I told them before take out my money. But don’t care and no reply my email. Just wait. I hope, they will reply my email soon.